Refund and Return Policy
We want you to be happy with your purchase!
This Refund and Return Policy outlines the conditions under which you can return or exchange items purchased from The Owl of Professor.
Eligibility for Returns and Exchanges:
- You may return or exchange most unused and unopened items within [Number] days of receiving your order.
- Items must be returned in their original packaging with all tags and labels attached.
- Sale items, digital downloads, and personalized items are generally non-refundable and non-exchangeable.
Return Process:
- Contact Us: Before returning any items, please contact us via email at [email protected] to initiate the return process. We’ll provide you with instructions on how to return your item(s).
- Return Shipping: You are responsible for the cost of returning items to us. We recommend using a tracked shipping service for your protection.
- Inspection: Upon receiving your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
- Refunds or Exchanges: If your return is approved, we will process your refund within 7 business days of receiving the returned item(s). Refunds will be issued to the original payment method used for the purchase.
- For exchanges, we will ship the replacement item(s) to you once your return has been processed.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will work with you to arrange a replacement or full refund, including any return shipping costs.
Important Notes:
- We reserve the right to reject any returns or exchanges that do not comply with this policy.
- Original shipping costs are non-refundable unless the return is due to an error on our part.
- We recommend you insure your return shipment for its full value.
Contact Us:
- If you have any questions regarding our Refund and Return Policy, please contact us at [email protected]
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.